At DecagonFashions.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we will gladly offer a refund or replacement within 14 days of receipt of your order.

Refunds

If you are not completely satisfied with your purchase, you may return the item for a full refund of the purchase price. Refunds will be issued to the original form of payment used for the purchase. Please note that original shipping and handling charges are non-refundable.

To initiate a refund, please contact our customer service team at info@decagonfashions.com with your order number and the reason for the return. Our team will provide you with instructions on how to return the item.

Replacements

If you received a damaged or defective item, we will gladly replace it with the same item. If the item is out of stock, we will issue a refund.

To initiate a replacement, please contact our customer service team at info@decagonfashions.com with your order number and a photo of the damaged or defective item. Our team will provide you with instructions on how to return the item.

Exchanges

If you would like to exchange an item for a different size or color, please contact our customer service team at info@decagonfashions.com. We will be happy to assist you with your exchange.

Please note that original shipping and handling charges are non-refundable, and customers are responsible for the cost of returning the item and any additional shipping charges for the exchange.

Final Sale Items

All items marked as final sale are not eligible for refund or replacement.

Shipping

Please note that we do not accept COD deliveries. All returns and exchanges must be shipped to our warehouse at the customer’s expense. We recommend using a trackable shipping method to ensure your return is received by our warehouse.

DecagonFashions.com is not responsible for lost or stolen packages.

Processing Time

Once we receive your return, we will process it within 7-10 business days. Once processed, your refund will be issued to the original form of payment or your replacement will be shipped out.

Contact Us

If you have any questions or concerns about our refund and replacement policy, please contact us at info@decagonfashions.com.